B2B SaaS
Evergreen Resources is a global technology pioneer providing digital solutions to the oil & gas, renewables, and heavy infrastructure industries. Despite their external innovation, internal operations were hindered by siloed, legacy systems across 80 countries. I led the digital transformation to consolidate complex field operations including drilling, asset management, and maintenance into a unified, real-time interface for their 64,000+ global employees.
Defining the problem space and opportunity for innovation
In an increasingly complex operational environment, field crews are required to execute hundreds of critical maintenance steps per shift across high-pressure valves, pumps, and rig equipment with zero margin for procedural error.
Physical paperwork binders and disconnected legacy tools led to severe synchronization lag, missing signatures, compliance non-conformance, and expensive non-productive downtime (NPT) during critical rig handovers.
Engineer a ruggedized, step-by-step digital guidance system that simplifies complex engineering specifications into fail-safe, verifiable interactive milestones tailored for touchscreens in harsh outdoor light.
Bridge the critical gap between back-office engineering planners and frontline field engineers with real-time operational feedback, full offline capability, and automated compliance tracking across 14 global operating hubs.
Deep insights gathered through multiple field inquiries and contextual mapping
Comprehensive field observation, contextual inquiries, and user journey mapping across 14 operational bases revealed severe friction with the legacy interface. Technicians were overwhelmed by multi-nested menus, tiny touch targets unsuited for gloved operation, and catastrophic data loss whenever network signal dropped in remote wellhead locations.
Severe signal drops at offshore rigs caused routine session timeouts, lost drafts, and forced repetitive manual re-entry that frustrated field personnel.
Field operators spent up to 2.5 hours every day transcribing handwritten equipment readings into desktop workstations after shifts.
Critical procedures were scattered across 4 disconnected software tools, forcing crews to juggle multiple devices during high-risk steps.
Transforming insights into impactful design decisions
Quantifiable improvements in compliance accuracy, labor efficiency, and workflow speed
"Replacing paper manuals with this streamlined digital work pack system eliminated hours of post-shift transcription, allowing field crews to verify procedure completion in real time with total confidence."